Scenario - This error happens when the user tries to run ES on a PC remotely via Remote Desktop.
Reason - Any version of ES cannot be run remotely via Remote Desktop. Wilcom Embroidery Studio Software has to run on a PC locally. That is the limitation of ES security.
Workaround - You can run Wilcom Embroidery Studio software remotely via GoToAssist or TeamViewer
GoToAssist / Rescue Assist Link - https://get.gotoassist.com/en-au
TeamViewer link - https://www.teamviewer.com/en
TeamViewer for MAC OS link - https://www.teamviewer.com/en/download/mac-os/