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FAQs

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Frequently Asked Questions for TrueSizer and TrueSizer Pro.

  • TrueSizer Pro e4.2 End-of-Support policy
  • TrueSizer Web announcement
  • "A valid license to run TrueSizer Pro could not be found…(H0007)"
  • TS Pro E3 Product Activation Fails
  • The license to run this product has expired. Please contact your dealer (H0041)
  • Could not generate the license : The host machine fingerprint is invalid
  • Could not generate license - the enforcement type is incompatible (500)
  • TrueSizer Pro e3 cannot start up, it gives an error: “Unable to access sentinel run-time environment(H0033)”
  • I haven’t received the confirmation email yet… What should I do?
  • "Can't activate TrueSizer Pro e4.1 requestXML structure is wrong. Error: there is an error in XML Document (162,10). (500)"
  • Is it possible to import the custom thread charts into TrueSizer Pro?
  • Where can I get support for TrueSizer Pro software?
  • Where can I find my Activation Key and Product Key?
  • It says ‘Thank you for your order’ but where is my software?
  • PC Specification for TrueSizer e4
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