Account security & profile management
Q1: How can I reset my password?
A: Click ‘Forgot Password?’ on the login page, enter your email, and follow the
instructions in the password reset email.
Q2: How long is the password reset link valid?
A: The password reset link is valid for 60 minutes.
Q3: Can I update my profile details?
A: Yes, you can update details like your name, phone number, location, and
designation via your profile settings.
Q4: Can I change my registered email?
A: No, email changes require identity verification and must be approved via a
two-step confirmation process.
Q5: Can I delete my account?
A: No, only the Organization Owner can delete member accounts.
Related Articles
Account settings
Access My Account via the dropdown menu under your name. This system allows you to set up and manage your personal profile and organization details... The Organization page also allows you to set up and manage additional company details... Note: You ...
Account move overview
Wilcom’s 'Account Move' feature allows owners to invite existing Wilcom users to join their organization. When accepted, the user’s licenses, subscriptions, and embroidery assets — i.e. estimates and associated price tables and thread collections — ...
Wilcom Account - How to setup multi factor authentication - MFA
Setting up two step verification on your Wilcom account provides an additional layer of protection for your account. This reduces the risk of having your account hijacked by malicious actors. Wilcom strongly recommends you take the time to set this ...
Account creation & invitation acceptance
Q1: How do I accept an invitation and create an account? A: You will receive an invitation email with a link to join the organization. Click on the link and follow the steps to create an account by filling in the required details. Q2: What should I ...
Access your applications
Once an owner has assigned apps to the new account – Truesizer, Estimator, and/or EmbroideryStudio – you are free to access them. Procedure... Use your registered email address and current password to log in. You can access Truesizer and Estimator ...