If you missed loading the codes to your Dongle

If you missed loading the codes to your Dongle

1. Check if the current identity code matches the one from the attached email [issued by our Order Team]. If yes, close the ES e4 software.


2. Look for ES e4 folder C:\Program Files\Wilcom\EmbroideryStudio_e4.5\BIN

 

3.  Double click on the "DATAGATHER.EXE" file in the bin folder

 

Note: it starts up the Dongle Verification procedure. 

 

4. Click on the "OK" button

 

Note: the new Access Code has been input to the Dongle through Internet.

 

You can verify this from Setup > Security Device Setup 

Or from the Home Page > My Wilcom 

 

 


    • Related Articles

    • EmbroideryStudio Network Dongle Instructions

      EmbroideryStudio Network Dongle Instructions

    • Dongle update process from ES e3 Dongle to Embroidery Studio Digital Edition HL

      Please follow the procedure below for updating a Dongle from e3 to an Embroidery Studio Digital Edition HL [Dongle]. We also call this a Dongle "DONGLE update" procedure. Note: this procedure does not apply when updating earlier Dongle versions from ...

    • EmbroideryStudio Digital Edition HL Download

      Current Release : EmbroideryStudio Digital Edition HL - June 5th 2024 (26.1.177.21713) - Dongle Version - Multi-Language Software Download link Languages : Multi-Language

    • Two-step verification (2FA)

      Q1: How do I enable two-step verification? A: Navigate to Security Settings and choose between SMS or an Authenticator app for verification. Q2: What happens if two-step verification is enforced by the Owner? A: You must set it up before accessing ...

    • About thread collections

      The Truesizer app provides a simple mechanism to assign threads from standard charts or custom thread collections to your designs. Thread charts Thread charts are predefined sets of embroidery thread colors from various manufacturers. They contain ...