If you missed loading the codes to your Dongle
1. Check
if the current identity code matches the one from the attached email [issued by
our Order Team]. If yes, close the ES e4 software.
2. Look for ES e4 folder C:\Program Files\Wilcom\EmbroideryStudio_e4.5\BIN
3. Double click on the "DATAGATHER.EXE" file in the bin folder
Note: it
starts up the Dongle Verification procedure.
4. Click on
the "OK" button
Note: the
new Access Code has been input to the Dongle through Internet.
You can
verify this from Setup > Security Device Setup
Or from
the Home Page > My Wilcom

Related Articles
EmbroideryStudio Network Dongle Instructions
EmbroideryStudio Network Dongle Instructions
If ES e4 software crashes or shows a System Error too often, please send an Issue Report
IMPORTANT: Please make sure you quoted the Dongle tag number in the issue report form, so we can find your user account and the details of your ES e4 software in our system. With ES e4, we implemented a new utility to let our users send an issue ...
Operating System Compatibility - EmbroideryStudio
Wilcom EmbroideryStudio software and operating system compatibility ('#' = exceptions) It is recommended to have the latest service packs for each OS installed. Wilcom Version Windows 11 (64 bit) Latest Update Windows 10 (64 bit) Latest Update ...
EmbroideryConnect Machines List
The following is a list of machines known to have been tested and work without issues on EmbroideryConnect. Even though your machine is not listed it does not mean it is not supported. Updated as of 29th of September 2022. Generally if the embroidery ...
WilcomWorkspace Documentation
WilcomWorkspace WilcomWorkspace is an on-demand web application that lets you open embroidery designs to view, resize, recolor, print and convert to machine files from anywhere on a PC, Mac or tablet device. Based on the same core software as ...