Installation Support for ES e2

Installation Support for ES e2

Please note: the following video is for ES e2.

For the current version, e3, we have improved the procedure of inserting the Access Code. A new Access Code can be inserted into the Dongle automatically via the Internet during the installation.

So, when you update from the old version of Wilcom e2 software to e3, you can just start the e3 software installation without inserting the access code in advance. Make sure your PC is connected to the internet.

You will receive an Access Code via email just in case your PC is not connected to the internet. If your PC is not connected to the internet, you will still need to install the software before inserting the Access Code. The system will display a dialog box to let you insert the Access Code during the installation when it detects that no internet connection is available.

For the e3 installation, please find more helpful information at the link below

ES/DS e3 Installation Checklist. 


    • Related Articles

    • Wilcom Technical Support Policy

      Wilcom Technical Support Policies Overview Wilcom are committed to ensuring that our customers get the most from their Wilcom software. For this reason, we offer a comprehensive range of support and training offerings, in many cases including free ...

    • Does ES support Windows on Mac with Apple M1 / M2 / M3 chip using Parallels Desktop.

      ES 2025: Support for ES2025 is available for 27.0 users. It is very important to install the latest windows and parallels versions or the system may not operate correctly. Please note not all functionality has been tested in this environment, if ...

    • EmbroideryStudio e4.5.8 Update Installation Download

      To update your existing ES e4 or e4.5 installation to e4.5.8 please download the file and run the WilcomEmbroideryStudio_e4_5F_to_e4_5_8_Update.exe - Software Update Download link The user interface for EmbroideryStudio and EmbroideryHub is available ...

    • EmbroideryConnect Support Note

      Access the EmbroideryConnect Support Note documentation. Read the Support Note now »

    • ES crashing when launching CorelDRAW on a second monitor

      Problem: Wilcom EmbroideryStudio crashes when switching to CorelDRAW on a second monitor (non-primary) Solution: Please follow the steps accordingly: Start ES on your primary monitor Right-click on the toolbar icon, then mouseover "Wilcom ...