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  Steps to Follow Open your File Explorer Locate ProgramData folder - C:\ProgramData\Wilcom\EmbroideryStudio\e4\DEFAULTS Delete the old defaults.dfl file from C:\ProgramData\Wilcom\EmbroideryStudio\e4\DEFAULTS. Then you will then be able to create up ...

• RICOMA TC1501 will freeze after you click the sent design from the controller using EmbroideryConnect Device

  Solution - Apply the steps/settings specified below a. Plug the EmbroideryConnect Device back to to the computer, wait for the light status to established prior to opening the EmbroideryHub b. Click to 'Advance Settings' c. Enable the two boxes ...

• Account security & profile management

  Q1: How can I reset my password? A: Click ‘Forgot Password?’ on the login page, enter your email, and follow the instructions in the password reset email. Q2: How long is the password reset link valid? A: The password reset link is valid for 60 ...

• Manage EmbroideryStudio sessions

  The Security page provides tools for managing active EmbroideryStudio sessions. If you are unable to access your computer to sign out, or if an unauthorized or unnecessary session is detected, you can manage your session via Wilcom Account ...