FAQ for Legacy ES e2/e3
Open Design will not display Preview only warning message
ISSUE: Designs PREVIEW results to the below message: The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from, open it to view its contents. REASON: Starting with Windows security ...
EMB preview not showing in either Windows nor in Embroidery Studio 2025 software
ISSUE: ES DE HL design Thumbnails does not work on Windows 11 (ARM-based) STEPS: Check for the “Program Files (Arm)” folder Open File Explorer. Navigate to your system drive (usually **C:**). Look for a folder called Program Files (Arm). If it ...
Why Barudan machine shows two colors for a single color design loaded from a *.U?? file
Symptom: Barudan machine shows two colors for a single color design loaded from a *.U?? file Wilcom Software applied for: ES e4.1 Solution: There's an option to save the settings as a CUSTOM TEMPLATE. Please note that this functionality is for ...
How do you import custom thread charts?
Scenario: I am using TrueSizer Pro so my assistant could do the Colorway for the designs that I created with EmbroideryStudio e3. I have created custom thread charts in our version of E3. Is it possible to import those custom thread charts into ...
Importing a TrueType Font from the Internet
Scenario: You received a bitmap artwork file for digitizing an embroidery design with lettering in it. You were told that you must use a specific font for the lettering, but the font is not available in the Wilcom Alphabet list. Solution: You can ...
Where is the Stitch Travelling toolbar?
Symptom: The first time that you use e3 software, you might be puzzled that you cannot find the “Stitch Travel” toolbar. Solution: The Stitch Travel toolbar is hidden by default. You can unhide it by following the procedure outlined below: Right ...
Where is the Stitch Travelling toolbar?
Symptom: The first time that you use e3 software, you might be puzzled that you cannot find the “Stitch Travel” toolbar. Solution: The Stitch Travel toolbar is hidden by default. You can unhide it by following the procedure outlined below: Right ...
Where is the Design Properties menu?
Symptom: The first time that you use e3 software after updating Wilcom software from an older version, you might be puzzled that you cannot find the “Design Properties” menu. Solution: The “Design Properties” menu has been relocated into another menu ...
Reducing the number of trims for lettering
Symptom: You have found that there are too many trims between letters when stitching on your machine. Solution: If the lettering part in the emb file is the lettering object, then you need to adjust Connectors parameter for the lettering object. This ...