If Embroidery Studio software crashes or shows a System Error too often, please send an Issue Report

If Embroidery Studio software crashes or shows a System Error too often, please send an Issue Report

 

Alert
IMPORTANT: Please make sure you quoted the Dongle tag number in the issue report form, so we can find your user account and the details of your ES e4/ ES DE HL software in our system. 

 

With ES 2026/ES 2025/ES DE/ES DE HL/ES e4, we implemented a new utility to let our users send an issue report to us. Please find this command in the screenshot below:

ES 2026




ES 2025



ES DE / ES DE HL




ES e4.5




 

In an issue report, it will collect the error log files that are kept in the "Recover" folder of ES e4 installation folder, ES e4 configuration file, and PC information file and upload them to our server.

ES 2026
C:\ProgramData\Wilcom\EmbroideryStudio\EmbroideryStudio 2026\RECOVER

ES 2025
C:\ProgramData\Wilcom\EmbroideryStudio\EmbroideryStudio 2025\RECOVER

ES DE 
C:\ProgramData\Wilcom\EmbroideryStudio\Digital Edition\26\RECOVER

ES DE HL 
C:\ProgramData\Wilcom\EmbroideryStudio\Digital Edition HL\26\RECOVER

ES e4
C:\ProgramData\Wilcom\EmbroideryStudio\e4\RECOVER



Our tech support will receive the issue report by email and download those collected files to analyze the issue and will get back to the issue report sender ASAP.