Reset your password

Reset your password

Owners can’t reset member passwords. You need to reset your own password via the Security page or the Forgot Password link available from the Sign in screen.

To reset your password...

  1. Click Settings.
  2. Go to the Security page where password management options are available.
  3. Locate the Password field at the top of the page and click Change.
  4. Enter current password. For security purposes, users are required to verify their identity by entering their existing password.
  5. Set a new password. Input a new password following Wilcom's security requirements — minimum length, special characters, etc.
  6. Confirm the new password. Re-enter the new password to ensure accuracy.
  7. Click Change to save changes. Submit the changes to update the password successfully.

Remarks...

  1. If a member forgets their password, they can use the Forgot Password option on the login page to reset it via email verification.
  2. Expiry-controlled reset links are valid for 60 minutes.
  3. Confirmation of successful password updates with immediate access restoration.