FAQs
Managing CorelDRAW Licenses
Managing CorelDRAW Licenses Q1: How do Members obtain the CorelDRAW key? A: Members will need to get the CorelDRAW key from the Owner. When an Owner assigns an ES license to a Member, they must also send the CorelDRAW key to the Member. Q2: When does ...
Purchasing new, upgrades and add-ons of EmbroideryStudio perpetual licenses
Purchasing new, upgrades and add-ons of EmbroideryStudio perpetual licenses Introduction The Owner of a Wilcom account is the only user that can purchase new, upgrade and add elements to EmbroideryStudio perpetual licenses. An EmbroideryStudio ...
Notification preferences
Q1: Can I control what notifications I receive? A: Yes, navigate to Notification Settings in your profile and enable or disable specific alerts. Q2: What types of notifications can I manage? A: You can choose to receive security alerts for new ...
ES trial access
Q27: How do I start an ES trial? A: Download the ES software and log in with your Wilcom credentials. Q28: Does the Owner need to approve my trial? A: No, ES trials are self-activated and independent of the Owner’s control. Q29: What happens after my ...
Requesting app access
Q1: How can I request access to an app I don’t have? A: Click the ‘Request Access’ button next to the app you need. This will notify the Owner. Q2: How will I know if my request is approved? A: You will be notified once the Owner assigns the app to ...
Two-step verification (2FA)
Q1: How do I enable two-step verification? A: Navigate to Security Settings and choose between SMS or an Authenticator app for verification. Q2: What happens if two-step verification is enforced by the Owner? A: You must set it up before accessing ...
Account security & profile management
Q1: How can I reset my password? A: Click ‘Forgot Password?’ on the login page, enter your email, and follow the instructions in the password reset email. Q2: How long is the password reset link valid? A: The password reset link is valid for 60 ...
Managing licenses & updates
Q1: How do I update my ES license? A: You will receive a notification when an update is available, along with instructions to download and install the latest version. Q2: How do I access the latest CorelDRAW key for my ES license? A: If relevant to ...
Accessing workspace & applications
Q1: How do I log into my Wilcom account? A: Use your registered email and password to log in at the WilcomWorkspace portal. Q2: Where can I see my assigned apps? A: You can find your assigned apps on your WilcomWorkspace dashboard or the My Apps ...
Viewing organization resources
Q1: How can I access my organization’s price tables? A: If assigned the Estimator app, navigate to it and click the price table icon to view pricing details. Q2: How can I access my organization’s thread collection? A: If assigned the Truesizer app, ...
Account creation & invitation acceptance
Q1: How do I accept an invitation and create an account? A: You will receive an invitation email with a link to join the organization. Click on the link and follow the steps to create an account by filling in the required details. Q2: What should I ...
How to end your EmbroideryStudio login session
You are able to have your Wilcom EmbroideryStudio software installed and available for use on two separate computers, however, only one can be used at the same time. If you need to install and activate your Wilcom EmbroideryStudio software on a third ...