FAQs
Remove artwork background
This note explains how the Remove Artwork Background option works in the Design Image Concept web application. Developers often expect this setting to also affect TrueView outputs from EMB files, but it only applies to artwork input images. Key ...
Reporting auto-digitizing problems
Auto-digitizing converts uploaded images into embroidery designs (EMB) and TrueView previews. Sometimes the results may not match expectations – for example, if the image is too large, too fuzzy, or even a photograph. When this happens, it’s ...
Colors in machine files
When working with embroidery machine files like Tajima DST, developers often expect the design colors to be preserved. However, unlike Wilcom EMB files, machine files do not contain any color information – only stitch coordinates and STOP codes. This ...
Protecting against unsuitable image uploads
Auto-digitizing (automatic digitizing) converts artwork into embroidery files. The Embroidery Web API uses AI to reduce colors, define objects, and choose stitch types and directions, similar to what a human digitizer would do. ⚠️ Not all images are ...
Stitch count & scaling
This guide is for Web developers or API users who may have a printing background but are new to embroidery. One of the most common questions we get is: 'Why does the stitch count increase when an image is scaled up?' Design size vs stitch count For ...
Thread charts & color index
In printing, colors are simple – defined by pixels or vectors. In embroidery, colors are tied to threads and needles on the machine. To show designs correctly online and to stitch them correctly in production, you need to understand how Color Index ...
Creating production-ready embroidery lettering
When selling decorated garments online, it’s not enough to simply let customers type in text and place it on a shirt. Unlike printing, embroidery requires fabric-specific settings to produce good stitch quality. The same lettering will need different ...
Understanding auto-digitizing
In the Embroidery Web API, auto-digitizing uses technology from EmbroideryStudio to convert images into embroidery designs. The process is as follows... Upload an image (bitmap or vector). The Embroidery Engine generates an EMB file (Wilcom’s native ...
Embroidery fonts vs printing fonts
This article is for Embroidery Web API customers and developers, especially those with a printing or graphics background. In printing, fonts are just shapes – easy to scale, resize, or modify because they are made of vectors and pixels. Embroidery is ...
Use case: golf club personalized garments
A golf club wants to let members order embroidered polo shirts and other merchandise, personalized with their own names (or names of family and friends). Step 1: Design preparation in EmbroideryStudio In Wilcom EmbroideryStudio, create a lettering ...
Embroidery formats in API calls
Most API calls in the EWA API return an embroidery file. This article explains the difference between file types and how to request or upload them. Native vs machine formats Native format (EMB): Wilcom’s own design format is EMB – e.g. ...
Uploading embroidery ESA fonts
The EWA API allows customers to upload and use their own fonts. Uploaded fonts are tested by Wilcom engineers, encoded for compatibility with the API Embroidery Engine, and restricted for use by the specific API customer. Below are the key rules and ...
Auto-digitizing calls
AutoDigitizing is a paid feature not included in standard API plans. It converts an image → EMB → TrueView PNG / machine file. It uses specific API calls. It is charged per call because these requests are resource-intensive. Usage can be tracked in ...