1. Individual users — single-user licenses
2. Organizations — multiple licenses managed by an Account Owner
   

What is a Wilcom product key?

d566695e-zzxx-4417-a5e7-8326056cd267

Product keys can only be used once. Once activated, they cannot be reused for another account or activation.

Individual users

Step 1: Create or sign in to your Wilcom Account

1. Visit Sign Up > Wilcom Account.
2. Sign in with your existing account.
   OR
3. Create a new Wilcom Account.

Step 2: Download and install EmbroideryStudio

1. Go to the Activate your Wilcom EmbroideryStudio page.
2. Download the software.
3. Watch the installation video (optional).
4. Install the software.

Step 3: Activate your product key

1. Open EmbroideryStudio.
2. Sign in with your Wilcom Account.
3. Click 'Have a Product Key? Activate it here.'
4. Enter your unique product key.
5. Restart EmbroideryStudio. Your license should now be active.

1. After activation, your license is linked to your Wilcom Account.
2. View it by signing in to your Wilcom Account and navigating to: Wilcom Account > Admin Tools > Applications.

Organizations

1. Users must first join the organization.
2. Product keys are then distributed and activated.

Within an Organization, the number of Members can exceed the number of available licenses. This can be useful in cases where licenses need to be reassigned. For example, if a digitizer goes on maternity leave, the Organization Owner may temporarily transfer the license to a contractor digitizer. In this situation, having more Members than active licenses is practical and legitimate. 

What is the difference between an Account Owner and a Member?

1. Creates or signs in to the Organization Account.
2. Invites users to join.
3. Distributes product keys.
4. Can view, unassign, and reassign licenses.
5. Manages licenses under Admin Tools > Applications. See Application access.

1. Accepts the organization invite.
2. Activates their assigned product key.
3. Uses the software.
4. Cannot manage other users’ licenses.

How does an Organization Account Owner invite users?

1. Sign in to your Wilcom Account (or create one).
2. Go to Admin Tools > Users > Add User.
3. Enter the user’s email address.
4. The user receives an email invitation.

1. Create a new Member Account, or
2. Move their existing standalone account into the organization.

What must users do before activating their license?

1. Accept the organization invitation.
2. Join the organization.
3. Sign in using the exact same email address that was added to the organization.

If a different email address is used, the license may activate outside the organization.

How do Organization Members activate their license?

1. The Account Owner provides the user with their unique product key.
2. The user visits the Activate your Wilcom EmbroideryStudio page.
3. The user downloads and installs the software.
4. The user signs in using their organization email.
5. The user enters their product key inside the software.

After activation, the license appears in the Organization Account.

Where can Organization Owners see and manage licenses?

1. View activated licenses.
2. Unassign licenses.
3. Reassign licenses to another Member.

Troubleshooting & common issues

What happens if a license is activated under the wrong account?

1. The user signs in with the wrong email address.
2. The user activates before joining the organization.

1. The user may need to move their standalone account into the organization (if eligible).
2. If this is not possible, contact Wilcom Support at help.wilcom.com for assistance.

How can we avoid activation issues?

1. Organization Owners should invite users before distributing product keys
2. Users must join the organization before activating
3. Always sign in using the exact email address added to the organization
4. Do not attempt to reuse product keys
5. Distribute the correct product key to each intended user 

Most activation problems occur due to email mismatches or activating before joining the organisation.

Support

Visit: help.wilcom.com