Cancel subscription licenses

Cancel subscription licenses

Wilcom Account Management provides owners with flexible control over license management. Owners can cancel unassigned licenses directly from the Billing page, ensuring that they only pay for licenses they actively use.

To cancel subscription licenses...

  1. Go to the Billing page from the Wilcom Account menu.
  2. Click the 3-dot menu next to a subscription and select Cancel license(s).

  1. Owners can choose the specific number of unassigned licenses to cancel.
  2. If an owner tries to cancel a license currently assigned to a user, the system will block the action.
  3. Cancelled licenses remain active until the end of the current billing cycle.
  4. Cancelled licenses will be marked as ‘Plan cancelled’, indicating when access will end.
Note: Owners can still reassign cancelled licenses before the billing cycle ends from the Applications page.

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