In order to add a Wilcom file, file type, folder, or a process that your Anti Virus / Protection Software has detected as malicious, you can stop your Anti Virus / Protection Software from alerting you or blocking the program by adding the file or folder to the exclusions list.
Please Note : Your Anti Virus / Protection Software will have different settings on how to add Exclusions
The Wilcom Folder to add to your Anti Virus / Protection Software exclusion list are listed below:
For ES DE/ES DE HL - C:\Program Files\Wilcom and C:\ProgramData\Wilcom
For x64bit Embroidery Studio e4.2/e4.5/Digital Edition - C:\Program Files\Wilcom and C:\ProgramData\Wilcom
For x32bit Embroidery Studio e4 - C:\Program Files (x86)\Wilcom
Here are some of the links to guide you on how to add the Wilcom Folder to your nominated/installed Anti Virus / Protection Software . Settings may vary.
1. McAfee
https://download.mcafee.com/products/webhelp/5/affid/756/1033/GUID-BA648B78-244A-47F1-8AD6-4A57BA8955BC.html
2. Norton
https://support.norton.com/sp/en/us/home/current/solutions/v3672136
3. AVAST
https://www.softwarebattle.com/avast-whitelist/
4. Kaspersky
https://support.kaspersky.com/KESWin/10SP2/en-US/128138.htm
5. BITDEFENDER
https://www.bitdefender.com/consumer/support/answer/13427/
6. TrendMicro Endpoint products
https://success.trendmicro.com/dcx/s/solution/1059770-recommended-scan-exclusion-list-for-trend-micro-endpoint-products?language=en_US
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