Re-downloading Wilcom EmbroideryStudio

How do I re-download Wilcom EmbroideryStudio?

Wilcom provides downloadable installers only for EmbroideryStudio.

Only the versions shown on this page are available for download. If a version is not listed, it is not available as a downloadable installer.

Do I need to sign in to download the software?

No. The download page is publicly accessible.

You will still need a valid Wilcom license, dongle, or subscription to activate the software after installation.

Which version should I download?

You should download the version you own, provided it appears on the download page.

• Downloadable versions are limited to those listed on the EmbroideryStudio download page

• Older or discontinued versions may no longer be available for download

• Installing a version newer than the one you own will not activate without an upgrade

If you are unsure which version you own, contact Wilcom Support before downloading.

Can I download EmbroideryStudio on a new or replacement computer?

Yes. You may install the software on a new computer using one of the available downloadable versions.

Activation depends on your license type:

• Standalone license: Deactivation on the old computer may be required

• Subscription license: Sign in and activate after installation
  

• USB dongle license: Install the software and activate using the dongle
  

If your original computer is no longer accessible, Support can assist.

Can I download older versions of EmbroideryStudio?

Only if they are listed on the EmbroideryStudio download page.

Wilcom does not provide download links for versions that are no longer listed or supported.
If your licensed version is not available for download, contact Wilcom Support to discuss your options.

I downloaded the software, but it won’t activate. Why?

Common reasons include:

• The installed version does not match your license

• The license is already active on another computer

• Network or firewall restrictions blocking activation

Confirm that the version you installed is one of the downloadable versions listed on the official page.

Will re-downloading delete my designs or settings?

No. Re-downloading does not remove your files.

However:

• Custom settings and templates may need to be backed up manually

• Design files are not included in the installer and should always be backed up separately
  
  

Do download links expire?

No. Download links on the EmbroideryStudio download page do not expire.

If you were previously given an email link that no longer works, always use the official download page instead.

I still need help. Who should I contact?

If you’re unable to download or activate EmbroideryStudio, submit a support ticket at https://help.wilcom.com/portal/en/newticket

Please include:

• The email address associated with your Wilcom account

• Your EmbroideryStudio version

• Your license type (standalone, dongle, or subscription)

• Screenshots of any error messages

This helps the support team resolve your issue faster.