Reset your password

Reset your password

Owners can’t reset member passwords. You need to reset your own password via the Security page or the Forgot Password link available from the Sign in screen.

To reset your password...


  1. Click Settings 
                    
  1. Go to the Security page where password management options are available.

  1. Locate the Password field at the top of the page and click Change.

  1. Enter current password. For security purposes, users are required to verify their identity by entering their existing password.
  2. Set a new password. Input a new password following Wilcom's security requirements – minimum length, special characters, etc.
  3. Confirm the new password. Re-enter the new password to ensure accuracy.
  4. Click Change to save changes. Submit the changes to update the password successfully.

Notes...

  1. If a member forgets their password, they can use the Forgot Password option on the login page to reset it via email verification.
  2. Expiry-controlled reset links are valid for 60 minutes.
  3. Confirmation of successful password updates with immediate access restoration.


    • Related Articles

    • How to Reset a Toolbar Layout?

      Symptom: The toolbar layout has been messed up. Solution: You may reset the toolbar layout to make it back to the factory condition. Please follow the procedure below: 1) close ES 2025/ ES DE / ES DE HL/ ES e4.5/ES e4.2 / ES e3 2) in File Explorer, ...

    • Account security & profile management

      Q1: How can I reset my password? A: Click ‘Forgot Password?’ on the login page, enter your email, and follow the instructions in the password reset email. Q2: How long is the password reset link valid? A: The password reset link is valid for 60 ...

    • Update your mobile number

      Follow these steps to update your mobile phone... Go to the Profile page from the Wilcom Account menu. Locate the Mobile phone field and click Change. Edit your mobile number. A verification code (OTP) will be sent to your new number. Enter the code ...

    • Update your email address

      Follow these steps to update your email address... Go to the Profile page from the Wilcom Account menu. Locate the Email field and click Change. You are required to verify your change of email. Enter your new email address. A confirmation email will ...

    • OTP : One Time Password OTP Verification - EmbroideryStudio Digital Edition Trial FAQ

      Phone number verification for all new trials of Wilcom EmbroideryStudio Digital Edition FAQ: A phone number verification request can come due to three different paths: Registering a new account on wilcom.com Registering a new account within the ...